Privacy Policy

Snaye Tours ("we", "us", "our") is a KwaZulu-Natal based tour operator offering day trips and excursions across the province. Our registered business operates from Durban, KwaZulu-Natal, South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.snaye-tours.co.za, make a booking enquiry, or interact with us in any way.

We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013 of South Africa.

We may collect the following categories of personal information:

Information you provide directly

• Contact details: name, email address, phone number
• Booking information: preferred tour, travel date, group size, special requirements
• Reviews: name, location, country, tour taken, star rating, and review text when you submit a review on our website
• Correspondence: messages sent via our contact form or directly by email or WhatsApp

Information collected automatically

• Usage data: pages visited, time spent on site, referring URL
• Device data: browser type, operating system, screen resolution
• IP address: used for security and analytics purposes only

We use your personal information only for the following purposes:

• To respond to booking enquiries and communicate tour details
• To confirm, manage, and fulfil your tour booking
• To display approved reviews on our website (name, location, and review text only)
• To improve our website, services, and customer experience
• To send you relevant information about tours or promotions — only if you have opted in
• To comply with legal obligations under South African law

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

When you submit a review through our website, the following information is published publicly on our homepage: your name (or the name you provide), your city/country, the tour you took, your star rating, and your review text.

By submitting a review, you consent to this information being displayed on our website. If you would like your review removed at any time, please contact us at [email protected] and we will action your request within 5 business days.

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may share information with trusted service providers (e.g. email platforms, website hosting) who process data on our behalf and are bound by confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or government authority.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction, subject to the same privacy protections.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking enquiry data is typically retained for up to 3 years for record-keeping purposes. You may request deletion of your data at any time (see Section 9).

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your personal information.

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.

Under the Protection of Personal Information Act, you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website may contain links to third-party websites (such as Facebook, Instagram, and WhatsApp). We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies before providing any personal information.

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: